Refund & Cancellation Policy

We want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of our obligations to you, should you want to cancel your order with us.  

If you wish to cancel your order because you have changed your mind about your purchase, The London Sperm Bank will offer you a full refund provided that you cancel your order within 72 hours of placing the order.  

Orders cancelled after 72 hours will be refunded minus an administration fee of £150.00. Please also note that the courier fee will not be refunded on orders cancelled after 5 days. LSB cannot offer refunds once a sample has been dispatched.

Contact us
020 3826 3217